Our goal is always to have happy and satisfied customers. We try our best to make your shopping experience enjoyable from beginning to end. We want you to visit us again and we love it when you share the good news about our store with your friends.
And so, our commitment to you is, "Your best interest is our No. 1 priority!"
Our HAPPY CUSTOMER GUARANTEE...
We strive to carry only top quality merchandise and to offer you the lowest possible prices. We want you to be thrilled with everything you purchase from us.
Damaged or Defective Products
If for any reason your purchase was damaged during shipping or is defective, please contact us IMMEDIATELY so we can get the situation solved quickly for you.
To Return a Product NOT Damaged or Defective
If for some reason you decide to return a product that is not damaged or defective, please contact us IMMEDIATELY so we can give you instructions on how to return it.
DO NOT RETURN ITEMS WITHOUT MAKING PRIOR ARRANGEMENTS WITH US.
Many of our products are shipped directly from our wholesalers to our customers. Each wholesaler has their own guidelines for returns. Some have generous timelines whereas others have to be notified almost immediately. For this reason, it is important that you notify us immediately if you need to return your purchase.
To arrange a return, please send an email to: returns@PedalCarsAndRetro.com or phone us at 1-877-703-2613 within 3 days of receiving your order to get a Return Merchandise Authorization number (RMA).
We have one of the most generous Return Policies Online.
When you return your merchandise to our wholesaler, we are charged a re-stocking fee. Instead of deducting this fee from your refund we will pay it for you.
Once you have received from us your RMA# and specific Return Instructions for your product, you may ship it to the designated address - with a tracking number that requires a signature.
Once it has been received and inspected, we will refund to you 100% of the price of the product you purchased less the initial cost of shipping it to you. You will be responsible to pay the shipping back to our wholesaler or to us whichever is applicable for the product you are returning.
The only things we require are...
- Products that require assembly must not have been assembled.
- Your product must be completely new - unused and in the same condition as when shipped to you.
- Your product must be packed using all the original packing materials, including the original box, with instructions and manuals enclosed. If it is not packed properly and is damaged as a result or if parts are missing, you will not be credited the full value of your product.
Use UPS or FedEx with a Tracking Number to send it to us!
If you do have to return your order please use a shipping method that requires a signature upon delivery and supplies you with a tracking number. To be safe, please forward the tracking number to us so we can follow up with the wholesaler to make sure your product has arrived and they have issued the credit. This speeds up the process and is an added precaution and safety measure for you.
Because your satisfaction is of utmost importance to us, we are here to help you all we can!
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